Volunteer Customer Service Assistants play a vital role supporting the more traditional shop activities at the Bikery.

The time commitment is typically between 4 - 7 hours per week but can be arranged on an individual basis.  

Main activities/tasks:
  • To assist and serve customers, providing a service of the highest standard.
  • To assist with processing donated items and gathering gift aid information where appropriate.
  • To be involved with the till operation and the handling of cash
  • To record standard monitoring information required for fundraising applications
  • To promote public understanding of the work the Margaret Carey Foundation delivers and the importance of raising funds through the shop.
  • Working with the head mechanic to ensure each bike for sale is properly labelled
  • Assisting the head mechanic to ensure bikes are stored in an organised fashion
  • Assist with inventories and stock taking and assist with orders for new parts
  • Assisting with the Bike Library loans
  • Contacting customers regarding repairs, services or bike loans as appropriate
  • Updating the MCF Bikery facebook page where appropriate
  • Help close up the Bikery at the end of the day (tidying, cleaning, bringing in signage, washing-up)

Experience/Skills:
Essential
  • Friendly and welcoming attitude
  • Patience and awareness of customer needs and abilities
  • Ability to communicate with staff, other volunteers and the public
  • Ability to work in a self-directed manner
  • Ability to work in a team
  • Ability to remain calm in a busy environment
Desirable
  • Interest in bikes and cycling
  • Commitment to seeing tasks through
  • Ability to be thorough and work in a methodical way

Mandatory Training provision:

• Induction covering health and safety, fire safety, workshop layout and procedures


Training opportunities:
  • Retail Gift Aid Training
  • Free bike maintenance training course up to Velotech Gold 
  • Other training as appropriate can be discussed

To apply please complete the form and we'll be in touch shortly!