Volunteer Customer Service Assistants play a vital role supporting the more traditional shop activities at the Bikery.

The time commitment is typically between 4 - 7 hours per week but can be arranged on an individual basis.  

Main activities/tasks:

• To assist and serve customers, providing a service of the highest standard.
• To assist with processing donated items and gathering gift aid information where appropriate.
• To be involved with the till operation and the handling of cash
• To record standard monitoring information required for fundraising applications
• To promote public understanding of the work the Margaret Carey Foundation delivers and the importance of raising funds through the shop.
• Working with the head mechanic to ensure each bike for sale is properly labelled
• Assisting the head mechanic to ensure bikes are stored in an organised fashion
• Assist with inventories and stock taking and assist with orders for new parts
• Assisting with the Bike Library loans
• Contacting customers regarding repairs, services or bike loans as appropriate
• Updating the MCF Bikery facebook page where appropriate
• Help close up the Bikery at the end of the day (tidying, cleaning, bringing in signage, washing-up)

Experience/Skills:

Essential

• Friendly and welcoming attitude
• Patience and awareness of customer needs and abilities
• Ability to communicate with staff, other volunteers and the public
• Ability to work in a self-directed manner
• Ability to work in a team
• Ability to remain calm in a busy environment

Desirable

• Interest in bikes and cycling
• Commitment to seeing tasks through
• Ability to be thorough and work in a methodical way

Mandatory Training provision:

• Induction covering health and safety, fire safety, workshop layout and procedures

Training opportunities:

• Retail Gift Aid Training
• Free bike maintenance training course up to Velotech Gold 
• Other training as appropriate can be discussed

To apply please complete the form and we'll be in touch shortly!